All clothing items with the exception of baby leggings are handmade by me in my studio. I take pride in my workmanship and returns and exchanges are accepted up to 60 days for merchandise in unworn, unwashed condition. I can't guarantee that fabrics will still be in stock in order to make something in a different size, but I'll gladly work with you to create something you'll love.
To start a return, you can contact me at firstname.lastname@example.org. You are responsible for the shipping charges for the return, and you can send the item back to the following address:
Melissa McKeagney 32 Clarke Rd. Wilmot, NH 03287
You can always contact us for any return question at email@example.com
Exceptions / non-returnable items
Baby leggings, home decor, embroidery project templates and custom orders cannot be returned, but if there is any issue at all, please contact me at firstname.lastname@example.org. Sale items and gift certificates are not returnable.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can expect your order to ship within 2-4 weeks depending on the item. If it will be later than that, I will always communicate with you.
Within the United States I try to ship via USPS, priority mail. For international customers I ship first class USPS. If you wish to purchase insurance, let me know at the time of purchase. The buyer is responsible for all customs taxes in their home country. I am based in New Hampshire, so no sales tax is charged. I am not responsible for lost packages, however please contact me should that occur.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.